You will receive an order confirmation and invoice by e-mail as soon as you have placed your order. Please check the confirmatory email and notify us immediately of any errors. If you do not receive this e-mail please contact us immediately so we can investigate and confirm that your order has been placed successfully.
Once payment has been received and we confirmed your order by e-mail, it will bring into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website, and are shown in £s sterling (or can be converted to USD and Euro) excluding delivery charges. All prices are subject to change and we retain the right to adjust prices at any given moment.
All sizes, weights and capacities of the goods given on the website are approximates to provide shipping cost estimate. We make every effort to reproduce colours as accurately as possible on the website. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.
Shipping & delivery
We ship worldwide, and we aim to dispatch the goods within 1-4 business days. If for some reasons, we cannot dispatch within that time frame, we will notify you via emails. The delivery charges are calculated according to the weight of the order and your location, which you will be able to view on the check out page. A combination of Royal Mail and myHermes (or similar courier services) are used to ensure that your orders are delivered as efficiently and as cost-effective as possible. For more details regarding the shipping, please go to our Delivery page for more details.
Once your order has been dispatched, you will receive a notification email so that you either track your order or know when to expect the order to arrive. For all courier services, you will receive a tracking number where you can check the status of your order.
Cancellation (our rights)
We reserve the right to cancel the contract between us if:
< We have insufficient stock to deliver the goods you have ordered;
< We do not deliver to your area; or
< One or more of the goods you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order. Though we will not be obliged to offer additional compensation for your disappointment.
Returns & refund
If you wish to return, cancel or exchange an item/items purchased through the website, please contact us via email or telephone as soon as possible. You are entitled to a statutory ‘cooling off’ period of up to 14 working days after the receipt of the goods, but we are not responsible for the return postage or other incurring charges unless the items are faulty or were damaged during transit.
Once we have received your request for a return or exchange, you will receive an email with a return address. You must return the order, in its original (unused) condition, and if the return items are not in its original conditions or show signs that they have been used; then we have the right to cancel the refund and the items will be returned to you.
Once we have received your return, we will refund the paymentback onto the original card minus the initial postage (with the exception of faulty goods), which will be processed within 14 days of receipt of the goods. Please read our Payments and Returns page for more details.
All copyrights, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our suppliers. You are permitted to use this material only as expressly authorised by us or our suppliers.
All the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask you to notify us of the problem in writing within seven (7) working days after delivery of your goods to you. We may ask you to provide us with an image where possible.
If you notify a problem to us under this condition, our obligation will be, at your option:
< To make good any shortage or non-delivery;
< To replace or repair any goods that are damaged or defective; or
< To refund to you the amount paid by you for the goods in question.
These Terms & Conditions and the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Links To Other Websites
We collect personal information from our online visitors during registration and/or placing an order via this website. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.
Use of Personal Information
When you register with us, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority or as requested to do so by a third party during the course of an action for the infringement of their rights which we reasonable believe to arise from your use of this website.) If at any point you wish to have your name removed from our database, you can do so by sending an email to us with the subject ‘unsubscribe’.
Safeguarding Personal Information
All payments are processed through Paypal secure server which utilises a 128-bit SSL security system. This system encrypts your credit card and personal details to ensure that they should not be read by anyone else when transmitted over the Internet. The padlock icon on your browser window indicates that this area of the website is secure.
Toothpic Nations is registered in England with company number: 7535156. The company's registered office address is Kemp House, 152 City Road, London EC1V 2NX, U.K.
Our customer services open: Monday – Friday 10.00 – 17.00, you can call: +44 (203) 397 3788 or email us: hello(at)toothpicnations.co.uk
This website is designed and operated by Toothpic Nations ® Ltd and developed by open-ecommerce.org.
Copyrights © 2015